Shipping is FREE on all orders to customers within the USA.
No extra charges, no fine print.
Want to know about our Returns Policy? Read more here.
How Shipping Works
Because every diamond and gemstone we sell is individually sourced, verified, and securely shipped — not pulled from a generic warehouse shelf — please allow 10 to 20 business days from order to delivery. Here's exactly what happens during that time:
1. Order Confirmation & Verification (2–3 business days)
As soon as you place your order, you'll receive a confirmation email. We verify your order and pre-authorize payment, then confirm the stone is genuinely available before moving forward. If anything is unavailable, we'll reach out by email right away to discuss alternatives — nothing gets charged until we've confirmed everything is good to go.
2. Sourcing (3–5 business days)
Your stone is sourced and shipped to our facility, arriving with its independent GIA or IGI certificate.
3. Secure Delivery to You (5–10 business days)
We ship every order via USPS Registered Mail — the industry standard for high-value items like diamonds and gemstones. It's fully insured, requires a signature at every point of transfer, and provides complete chain-of-custody tracking from our hands to yours. It's not the fastest shipping option available, but it's the one we trust with something this valuable, and we think you'll agree that's the right trade-off.
You'll receive shipping confirmation with tracking information as soon as your order leaves our facility. If you haven't heard from us within the expected window, reach out anytime at sales@caratcompass.com.
International Orders
We're happy to ship internationally. Given the wide variation in customs requirements and shipping costs by destination, we'll provide an up-to-date shipping quote on request — just reach out to us before placing your order.
Damages
Please inspect the packaging of your item(s) when they arrive. If you notice any damage, note it when signing for delivery, or decline the delivery outright. If you do accept delivery and later notice an issue, take photos immediately using your phone or camera. Send those photos to sales@caratcompass.com, then visit our Returns page to lodge a claim.